How can I contact customer service?

There are several ways to contact customer service:

• Visit our Customer Service Page
• Send us an email
• Call us at 1-800-888-1081 Monday through Friday, 7:30 AM – 5 PM Central Standard Time

How can I manage my account information?

Go to the Customer Service Page on this site where you can change your mailing address, shipping address and credit card information.

I've forgotten my password! Can you help me?

Yes! Go to the Forgot My Password page where you can retrieve your password. You will need to enter your user name and your password will be sent to you via e-mail.

How do I cancel all or part of an order?

If your order has been placed but not shipped we should be able to help. Call us at 1-800-888-1081, Monday – Friday 7:30 AM – 5 PM Central Standard Time. If you have not yet placed the order you may delete one or more items from the "view shopping cart" screen.

Can I add products to an existing order?

If your order has already shipped we can not add anything to it. If your order has been submitted but not shipped we will do everything we can to add additional items to your original order. Call us at 1-800-888-1081, Monday – Friday 7:30 AM – 5 PM Central Standard Time. If you have not yet placed the order you may add items from the "view shopping cart " screen.

Do I need to register in order to order from NAPCO?

Yes, we need certain information in order to fulfill your order. We keep all of your information private, we do not sell or rent your information to any organization.

How can I obtain help with product application?

Call us at 1-800-888-1081, Monday – Friday 7:30 AM – 5 PM Central Standard Time. We have the industry’s best technical experts ready to help you succeed!

What are your terms of sale, return and exchange policies?

Please see our Customer Service Page.

What are your security and privacy policies?

Please see our Customer Service Page.